Surveying the sense of urgency of the tactical-level management to adopt Industry 4.0 technologies: Ranking of three sister plants based on BWM-CRITIC-TOPSIS

Purpose: Although the decision to adopt Industry 4.0 is commonly strategical, selection and implementation of technology are responsibilities tactical level management. The management will also directly experience impact adopting towards organizational performances in their functional areas. comparative survey study aims measure management’s sense urgency nine pillars three plants a single manufacturing organization.Design/methodology/approach: research methodology starts with literature review collect criteria appertaining pillars. Based on 95 constituting criteria, second step prepares conducts questionnaire 32 participants sister plants. Next, rough BWM-CRITIC-TOPSIS ranks these at pillar levels. ranking method integrates Best-Worst Method (BWM), Criteria Importance Through Intercriteria Correlation (CRITIC), technique for order performance by similarity ideal solution (TOPSIS). top discussed rendered insights into results.Findings: Results show that high-mix labor-intensive plant (Plant 1) has highest urgency, whereas largely automated 3) lowest findings provide empirical evidence effect recent awareness programs Plant 1 advanced infrastructure would lead organization inertia aggressively pursue technological change. most urgent cybersecurity, least additive (AM), outlining concern over cyber threats when product information increasingly integrated supply chain immaturity AM production.Research limitations/implications: A limitation this only focused an organization.Originality/value: This contributes knowledge readiness being first different levels managements relevant technologies, which potentially affect direction pace adoption.